CDEM is committed to providing each and every patient with the highest quality service that goes well beyond the standard provisions of a hospital. Our devoted team of customer care professionals believes in getting to know the patients and adding a personal touch to their holistic services, creating a family environment within the hospital.
Aftercare
Only at CDEM do we assign a Patient Liaison Officer (PLO) a portfolio of patients, whom they will be in regular contact with. The officers speak with patients before and after consultations and conduct weekly follow-ups, ensuring that appointments are not missed and patients are channelled to the right departments.
The officer will also be in constant contact with the patients’ doctors, keeping track of patient histories, monitoring appointments, notifying patients of test results, sending reminders for prescriptions and handling the overall aftercare. If the need arises, the PLO will even recommend outside hospitals in case the patient needs to be admitted.
Online consultations
Another service unique to CDEM is that our PLO can set up online consultations in case you or your doctor is overseas. You will be able to get in touch with your doctor online, through email, chat or video chat.
Call centre
The CDEM Call Centre monitors all patient calls and appointments from one place. Every call is important to us and we guarantee that if we miss your call, we will call you back immediately. Besides handling queries, the Call Centre also takes phone bookings, which ensures that patients travelling from far will not have to wait for hours to see a doctor and can fix and get accurate appointment times over the phone.
Call our Care Line on 0117463600
Our services include:
- Highest quality service from a dedicated group of customer care professionals
- A designated Patient Liaison Officer who will:
- Maintain patient history
- Provide weekly follow-ups
- Set appointments with relevant departments
- Set up online consultations
- Send reminders for appointments and prescriptions
- Notify patients of available test results
- Recommend outside hospitals if admission is necessary
- Answering patient queries and handling bookings via the Call Centre